Text Message Program Terms — TraXion Customer Service Texts

Effective date: 2026-08-13

TraXion Customer Service Texts is a text-message program operated by TraxSys LLC on behalf of TraXion Products. It sends service-related messages to customers who have contacted TraXion customer support about an order, a warranty claim, or a service case — for example order status updates, warranty replacement-part confirmations, secure payment links for the customer's own open order, and conversational replies to the customer's support inquiry.

This is a customer-care program. We do not send marketing or promotional messages on this program.

About TraXion Products

TraXion Engineered Products manufactures and sells industrial creepers, garage equipment, and shop tools. Our storefront is traxionproducts.com, where you can see our products, our About Us page, and our contact page. TraXion Products is operated by TraxSys LLC (4411 Park Ave, Fort Smith, AR 72903); customer service email service@traxionproducts.com. This page — hosted on our customer-service portal at app.comtrax.ai — carries the text-message program terms and consent form for TraXion customer support.

Sign up for TraXion Customer Service Texts text messages

Enter the mobile number you want messages sent to, then agree below. Opting in is entirely optional — it is never a condition of any purchase, account, or support, and you can decline and still use all of our products and services.

Mobile numberI agree to receive recurring automated customer-service text messages from TraXion Products (TraxSys LLC) at the mobile number I have provided, about my orders, warranty claims, and service cases. I understand that consent is not a condition of any purchase or of receiving support. Message frequency varies. Message and data rates may apply. I can reply STOP at any time to cancel.

Message frequency varies. Message and data rates may apply. Reply STOP to cancel, HELP for help. See our Privacy Policy and Terms of Service.

Program details

Program name: TraXion Customer Service Texts
Message purpose: customer service — order status, warranty part confirmation, payment links for the customer's own order, and replies to customer-initiated support inquiries
Message frequency: varies with case activity; typically a few messages per service case, and none outside an active case
Cost: TraxSys does not charge for this program. Message and data rates may apply — your mobile carrier's standard messaging and data charges apply.

How you opt in

Opting in is entirely optional. Receiving text messages is never a condition of any purchase, of creating an account, or of receiving customer support — you can decline and still use every TraXion product and service. If you do want service texts, you can opt in any of these ways:

On this page — enter your mobile number in the form above and check the consent box (unchecked by default). Your consent is recorded with the time, the exact wording you agreed to, and your IP address.
When contacting support — contact TraXion customer support (by phone, email, or the support request form on our website) and provide your mobile number with your verbal or written agreement to receive service-related text messages about your case. Consent is recorded with the support submission, including the time and the exact wording you agreed to.
By text — text START, YES, or UNSTOP to the program number.

When you opt in, you receive a confirmation message identifying the program, with help and opt-out instructions.

Example messages

TraXion Products: Please confirm your warranty replacement parts. Tap to view: https://app.comtrax.ai/confirm/abc123

TraXion Products: Your order TXS-1042 is ready for payment. Tap to pay: https://app.comtrax.ai/confirm/def456

How to opt out

Reply STOP to any message to stop receiving texts. You will receive one confirmation message and no further messages after that. Reply START to resume.

How to get help

Reply HELP to any message, or email service@traxionproducts.com.

Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party except the messaging provider strictly necessary to transmit the message. Mobile numbers are never sold, rented, or traded. See the Privacy Policy (Section 9) and the Terms of Service.

TraxSys LLC 4411 Park Ave, Fort Smith, AR 72903 patrick@traxsys.ai